ETI Terms & Conditions
Registration
Registration must be made using the downloadable ETI registration form which is found on-line. Registration forms will be duly acknowledged and confirmed by ETI.
A registration fee of 50 Euro will be charged per individual booked Registration fees are non-refundable.
Payment of Fees
Payment should be received in full by ETI not later than two weeks before the date of arrival of the individual.
It is recommended to fax (+356 21373725) or email a copy of the bank confirmation of payment after payment has been made. Please send any emails to: info@etimalta.com
ETI reserves the right not to accept an individual for tuition if full payment of course fees has not be received by ETI within the stipulated time.
Payment may be made in Euro or other currency, which will be converted to Euro at the rate of exchange on the date received.
Working Days
ETI courses are provided on week days throughout the year. .
Public Holidays
The school is closed on Public Holidays and no lessons will be given on those days. Group lessons will not be made up, but will be replaced by a free excursion on the Public Holiday. Individual hours will be made up in full.
Reduction of Lessons
If only one participant is enrolled on a group course at a particular level, the number of lessons will be reduced by 5 hours.
Cancellation Fees
Cancellation of bookings must be received in writing and are subject to a cancellation fee as follows:
Between 2 and 3 weeks before arrival: 50 Euro + registration fee + hotel accommodation cancellation fee, if applicable.
Between 1 and 2 weeks before arrival: 1 week’s tuition + registration fee + 1 week’s accommodation fee.
Less than 1 week before arrival or after commencement of a course: no refund will be given and fees are not transferable.
Complaints
In order to offer a better service, participants are asked to put their complaint/s in writing to Executive Training Institute during the duration of the course. During the course participants are given a weekly review in which to record any comments, and any remarks could be made on these sheets. ETI staff will be happy to discuss the situation with you.
Force Majeure
ETI will not be responsible for any failure to comply with any obligation and will not be liable for compensation if the failure is occasioned by any cause beyond ETI’s reasonable control. ETI shall not be responsible for any costs incurred by or on behalf of any individual caused by force majeure. Such cause may include, but is not limited to, losses, damage, cancellations or delays, strike action, civil strife or terrorist activity, war, natural or nuclear disaster and unusually adverse weather conditions.
Beach Club
All packages include free entrance to the ETI Beach Club on weekdays. On weekends and on public holidays, the ETI Beach Club is only available against payment, at a discounted entrance fee. Other restrictions apply.
Liability
The Directors, Management and staff of ETI will not be liable for personal accident and/or the theft, loss or damage of personal property belonging to clients.
Whilst ETI will try to provide assistance to its clients at all times, the Directors, Management and staff of ETI will not be liable for decisions taken by the local authorities. This also includes any procedures and decisions regarding entry visas or visa extensions.
ETI recommends that participants take out adequate health, accidental and travel insurance while attending any of our programmes.
General Conditions
ETI reserves the right to be fully reimbursed for any medical or related costs it may incur on behalf of any participant who requires urgent medical attention in Malta and to immediately repatriate, at the individual’s expense, any individuals who suffer from a serious medical or psychological condition which was not disclosed in this registration form.
ETI reserves the right to change training session times at its discretion.
ETI reserves the right to expel/repatriate any person that in the opinion of ETI has behaved in an unacceptable manner, including but not limited to, possession or consumption of any illegal drugs and alcohol, malicious damage to property, behaviour that endangers or impairs the health, safety or comfort of other persons using the same services and/or breaking local laws. Such repatriations will be at the full expense of the individual and no refunds will be considered.
In enrolling with ETI, the applicant consents to and authorises ETI to process any personal data in accordance with the Data Protection Act of Malta and to transfer / disclose such data to other companies as deemed necessary for the successful provision of the services enrolled for and any purpose associated thereto.